Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand and navigate we know there are times when you may need a bit of assistance. We have provided a number of ways for our Customer Care team to help you:

• Email

• Telephone

• Snail Mail

 

For Birthday Party,  Private Party, Private Ice or Broomball booking  information or assistance:

Kendall Ice Arena Bookings: kendallicearena@outlook.com

 

For all Hockey Information:
 hockey@kendallicearena.com

 

For all Learn to Skate and Figure Skating Program Information:
 skateschool@kendallicearena.com

 

For booking a private or semi-private skating lesson:
 skateschool@kendallicearena.com

 

For customer support or assistance:
info@kendallicearena.com

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Kendall Ice Arena customers may also call our business office  to speak with a service representative during regular business hours:

  

Telephone:

Main Office 305-386-8288

Sunday to Saturday 10:00 am to 10:00 pm (EST) Please be aware that our public sessions times vary and patrons should reference the public session schedule on our website for times and prices.

We are open seven days a week except for National Holidays.

 

Snail Mail:

Send your inquiries to:
•Kendall Ice Arena
•Attention: Main Office
•10355 Hammocks Blvd.
•Miami, Florida, U.S.A.
•33196

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PROHIBITED ITEMS
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: Animals/pets (excluding service animals), balls, cans, bottles, glass, or other beverage containers, silly string, pinatas, gang-related paraphernalia, coolers, and ice chests, firearms, weapons, illegal drugs, skateboards, rollerblades, unapproved handouts, pamphlets, advertisements, weapons, and any item deemed by management to be dangerous or inappropriate are prohibited.
 

As a general rule, any items that obstruct the view of other guests or that can be used as projectiles, that interfere with the comfort of other guests, or are deemed inappropriate/hazardous by arena staff or security are prohibited. Guests are subject to visual inspection of persons, parcels, bags, and clothing capable of concealing prohibited items. Guests may refuse inspections but management reserves the right to refuse entry.

Friday and Saturday Night: ALL BAGS MUST BE CLEAR AND NO LARGER THAN 7" x 7". NO BACKPACKS.

 

 

 

 

 

 

Kendall Ice Arena is a sports and recreation facility and does not permit the use of tobacco in any of its forms on its premises. This policy includes cigarettes, cigars, pipes, as well as the use of e-cigarette delivery systems.  This e-cigarette policy prohibits the use of electronic nicotine delivery systems (also known as e-cigarettes, e-cigars, e-hookahs, and e-pipes). No vaping is permitted within the facilities of Kendall Ice Arena at any time. This includes, but is not limited to, ice surfaces, common work areas, gym, classrooms, conference and meeting rooms, private offices, elevators, hallways, first aid room, snack bar, employee lounges, stairs, restrooms, and all other enclosed facilities.

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RESTRICTED ITEMS

For safety reasons, restricted items may not be used on the ice surface. They include but are not limited to Smart Phones, Tablets, Camera Equipment of any kind, and headphones. These items may be used in the stands, birthday party rooms, pedestrian areas, or the arena common areas only.

Prohibited Behavior
Examples of prohibited behavior include, but are not limited to: failing to follow session or safety rules, skating without payment, failing to obey instructions from Kendall Ice Arena staff and management, throwing objects of any kind; floor hockey is not allowed in the common areas, demonstrating unruly behavior; entering the ice surface without skates; engaging in behavior that endangers the safety of skaters, staff, coaches, management or other guests; and/or confrontational behavior with Kendall Ice Arena employees, coaches, staff, security, volunteers, visiting teams and/or arena guests.

 

Consequences for guests exhibiting prohibited behavior may include but are not limited to temporary or permanent loss of admission buying privileges, ejection from the arena, and/or arrest. Kendall Ice Arena reserves the right to enforce prohibited behaviors based on the interests of public safety, operational or staffing considerations, or any other consideration.

 

Permission to utilize the arena and its' facilities may be revoked at any time for any reason. Guests are subject to visual inspection of persons, parcels, bags, and clothing capable of concealing prohibited items. Patrons may be scanned by our security staff with a hand-held metal detector on busy sessions. Guests may refuse inspections but management reserves the right to refuse entry.

 

Visitors or patrons of Kendall Ice Arena may not sell products or services on the grounds of the arena without the written approval of Kendall Ice Arena management. Patrons of Kendall Ice Arena may not conduct skating-related businesses, social media services, videography services, photography services, or business services of any kind on the premises or parking areas around  Kendall Ice Arena without written management approval.

 

Patrons threatening or harassing Kendal Ice Arena or staff verbally or through the use of social media may lose the right to use the arena.

 

Outside Food and Beverage
No outside drinks or food of any kind are to be brought into the arena.

Cup Cakes or Birthday Cakes (not both) are allowed when a party has been booked

through the Kendall Ice Arena main office.

 

ADMISSION AND USE OF THE ARENA - PLEASE READ THE INFORMATION BELOW CAREFULLY

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ADMISSION FOR ALL SESSIONS IS NOW AVAILABLE AT THE BOX OFFICE - PLEASE BE PREPARED TO SHOW ID

ALL VISITORS TO THE ARENA MUST SIGN THE WAIVER BELOW WHEN PURCHASING ADMISSION TICKETS.

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Private  Lesson Cancellation  Policy

When you are unable to attend a scheduled private lesson, the coach must be notified (24) hours in advance. If you are unable to attend a lesson they may be able to book that time with another student. Time is needed for them to react and make other arrangements. Coaches will charge you a regular lesson fee if you are an unannounced “no show”. Please check with your private lesson coach about their policy for canceling lessons for time periods of less than 24 hours. All coaches at Kendall Ice Arena work as independent contractors and you must book/cancel private lessons directly with them. The Kendall Ice Arena Office has no knowledge of their lesson schedules and cannot confirm, set up, or cancel lessons.

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