Arena Rules and Contact Information
Health & Safety - Please Read
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable. By visiting Kendqll Ice Arena you voluntarily assume all risks related to exposure to COVID-19.
We are monitoring the situation closely in order to ensure our facilities follow the very best practices to maintain a clean, healthy environment for you.
It is recommended that all guests visiting the arena wear a mask or face covering at all times. Keeping safety in mind we have implemented an online booking system for public skating session transactions. Anyone running a temperature, feeling sick, or with cold or flu symptoms should not enter the arena.
Our facilities have implemented enhanced cleaning routines along with personal hygiene procedures designed to help prevent the spread of COVID-19. Above all, we have stressed education and the importance of each staff member giving their best to ensure a healthy environment. We have reviewed the recommendations provided by the U.S. Centers for Disease Control (CDC).
While this doesn’t cover all of the measures we’ll be undertaking, we would like to mention the following: Arena surfaces (tables, door handles, benches) and floors will and are being sanitized as frequently as possible. POS screens, devices, vending machines, and countertops will and are being sanitized as frequently as possible. Sanitizing wipe stations are available for use by team members and guests. We cannot stress enough that we adhere to strict sanitary policies and procedures-snack bar team members will be wearing gloves and washing their hands as frequently as possible. Cups, straws, forks, knives, condiments (creamers, sugar, ketchup, mustard) for single-use servings, will be kept behind the snack bar counter. Please ask a member of our staff if you need one of these items.
If you are feeling ill, consider staying home and getting some rest. If you’re not, come in for a cool time. Just be sure to wash your hands! If you see something that concerns you, please don’t hesitate to bring it to our attention while you’re visiting so that it can be taken care of as soon as possible. Please do not wait until after your visit. Be cool and stay well!
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: Animals/pets (excluding service animals), balls, cans, bottles, glass, or other beverage containers, silly string, pinatas, gang-related paraphernalia, coolers, and ice chests, firearms, weapons, illegal drugs, skateboards, rollerblades, unapproved handouts, pamphlets, advertisements, weapons, and any item deemed by management to be dangerous or inappropriate are prohibited.
As a general rule, any items that obstruct the view of other guests or that can be used as projectiles, that interfere with the comfort of other guests, or are deemed inappropriate/hazardous by arena staff or security are prohibited. Guests are subject to visual inspection of persons, parcels, bags, and clothing capable of concealing prohibited items. Guests may refuse inspections but management reserves the right to refuse entry. Friday and Saturday Night: ALL BAGS MUST BE CLEAR AND NO LARGER THAN 7" x 7". NO BACKPACKS.
Kendall Ice Arena is a sports and recreation facility and does not permit the use of tobacco in any of its forms on its premises. This policy includes cigarettes, cigars, pipes, as well as the use of e-cigarette delivery systems. This e-cigarette policy prohibits the use of electronic nicotine delivery systems (also known as e-cigarettes, e-cigars, e-hookahs, and e-pipes). No vaping is permitted within the facilities of Kendall Ice Arena at any time. This includes, but is not limited to, ice surfaces, common work areas, gym, classrooms, conference and meeting rooms, private offices, elevators, hallways, first aid room, snack bar, employee lounges, stairs, restrooms, and all other enclosed facilities.
For safety reasons, restricted items may not be used on the ice surface. They include but are not limited to Smart Phones, Tablets, Camera Equipment of any kind, and headphones. These items may be used in the stands, birthday party rooms, pedestrian areas, or the arena common areas only.
Examples of prohibited behavior include, but are not limited to: failing to follow session or safety rules, skating without payment, failing to obey instructions from Kendall Ice Arena staff and management, throwing objects of any kind; floor hockey is not allowed in the common areas, demonstrating unruly behavior; entering the ice surface without skates; engaging in behavior that endangers the safety of skaters, staff, coaches, management or other guests; and/or confrontational behavior with Kendall Ice Arena employees, coaches, staff, security, volunteers, visiting teams and/or arena guests.
Consequences for guests exhibiting prohibited behavior may include but are not limited to temporary or permanent loss of admission buying privileges, ejection from the arena, and/or arrest. Kendall Ice Arena reserves the right to enforce prohibited behaviors based on the interests of public safety, operational or staffing considerations, or any other consideration.
Permission to utilize the arena and its' facilities may be revoked at any time for any reason. Guests are subject to visual inspection of persons, parcels, bags, and clothing capable of concealing prohibited items. Patrons may be scanned by our security staff with a hand-held metal detector on busy sessions. Guests may refuse inspections but management reserves the right to refuse entry.
Visitors or patrons of Kendall Ice Arena may not sell products or services on the grounds of the arena without the written approval of Kendall Ice Arena management. Patrons of Kendall Ice Arena may not conduct skating-related businesses, social media services, videography services, photography services, or business services of any kind on the premises or parking areas around Kendall Ice Arena without written management approval.
Patrons threatening or harassing Kendal Ice Arena or staff verbally or through the use of social media may lose the right to use the arena.
Outside Food and Beverage
No outside drinks or food of any kind are to be brought into the arena.
Cup Cakes or Birthday Cakes are allowed when a party has been booked
through the Kendall Ice Arena main office.
USE OF THE ARENA - CUSTOMER RESPONSIBILITY - PLEASE READ CAREFULLY- ALL VISITORS TO THE ARENA MUST SIGN THE WAIVER WHEN PURCHASING TICKETS ON THE ADMISSION PAGE
By renting skates you are agreeing as follows:
I am aware that ice skating involves certain inherent risks, dangers, and hazards which can result in serious injury or death. In addition, I acknowledge that the Kendall Ice Arena may at any time engage in lighting activities that involve the use of reduced and altered or theatrical lighting and special effects, which can increase the inherent and obvious dangers of the activity and can lead to physical or emotional injury, paralysis, death, or damage to myself, my children or third parties, and damage to personal property of any or all such persons. I understand that participation in these activities with altered lighting and or special effects is voluntary and I participate in these activities exclusively at my own risk. As such, I freely agree to assume and accept any and all known and unknown risks of injury while skating at the arena or using this equipment. I further recognize and acknowledge that the risk inherent in the sport of skating can be greatly reduced by taking lessons, abiding by your responsibility code, and using common sense.
Release and waiver of claims agreement.
1. To accept for use as is, the equipment described in this agreement and to keep it in my possession at all times.
2. To waive any and all claims that I have or may in the future have against the arena and/or the rental shop
3. To release any and all liability for any loss damage injury or expense that I may suffer or that any may suffer as a result of my use of the equipment described in this agreement due to any cause whatsoever including negligence or breach of contract regarding the design, manufacture, selection, installation, maintenance or adjustment of the equipment.
By further consideration of the loan or rental to me of any of the skating equipment, I hereby agree to submit to binding arbitration any and all claims which I may have against the arena and/or the rental shop arising from any use of the listed equipment. The arbitration shall be pursuant to the rules of the American Arbitration Association. The submission to the American Arbitration Association shall be unlimited and the arbitration award may be enforced by a court of competent judicial jurisdiction. The arbitrations shall apply the federal rules of evidence to all proceedings. The arbitration shall be commenced within one year from the date on which any alleged claim first arose. Further, the arbitration shall be held in the town where the arena is located, unless otherwise mutually agreed to by all parties. The submission to the American Arbitration Association shall be unlimited. The arbitration award may be enforced in any court of competent jurisdiction.
Binding Effective Agreement:
In entering into this agreement I am not relying upon any oral or written representations, other than what is set forth in this agreement.
Private Lesson Cancellation Policy
When you are unable to attend a scheduled private lesson, the coach must be notified (24) hours in advance. If you are unable to attend a lesson they may be able to book that time with another student. Time is needed for them to react and make other arrangements. Coaches will charge you a regular lesson fee if you are an unannounced “no show”. Please check with your private lesson coach about their policy for canceling lessons for time periods of less than 24 hours. All coaches at Kendall Ice Arena work as independent contractors and you must book/cancel private lessons directly with them. The Kendall Ice Arena Office has no knowledge of their lesson schedules and cannot confirm, set up, or cancel lessons.
Contact us by Email, Telephone or Snail mail
We take our customer care very seriously. While our aim is to make our website easy to understand and navigate we know there are times when you may need a bit of assistance. We have provided a number of ways for our Customer Care team to help you:
For Birthday Party, Private Party, Private Ice or Broomball booking information or assistance:
Kendall Ice Arena Bookings: email@example.com
For all Hockey Information:
For all Learn to Skate and Figure Skating Program Information:
For booking a private or semi-private skating lesson:
For customer support or assistance:
We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Kendall Ice Arena customers may also call our business office to speak with a service representative during regular business hours:
Main Office 305-386-8288
Sunday to Saturday 10:00 am to 10:00 pm (EST) Please be aware that our public sessions times vary and patrons should reference the public session schedule on our website for times and prices.
We are open seven days a week except for National Holidays.
Send your inquiries to:
•Kendall Ice Arena
•Attention: Main Office
•10355 Hammocks Blvd.
•Miami, Florida, U.S.A.