IMPORTANT ARENA RULES, CUSTOMER RESPONSIBILITY/LIABILTY RULES AND
For safety reasons, patrons may be refused entry if they are in possession
of prohibited items including, but not limited to: Animals/pets (excluding
service animals), balls, cans, bottles, glass, or other beverage containers,
silly string, pinatas, gang related paraphenalia, coolers and ice chests,
illegal drugs, skateboards, roller blades, unapproved handouts, pamphlets,
advertisements, weapons, and any item deemed by management to be dangerous
or inappropriate are prohibited.
As a general rule, any items that obstruct the view of other guests or that
can be used as projectiles, that interfere with the comfort of other guests
or are deemed inappropriate/hazardous by arena staff or security are
prohibited. Guests are subject to visual inspection of person, parcels,
bags, and clothing capable of concealing prohibited items. Guests may refuse
inspections but management reserves the right to refuse entry.
Examples of prohibited behavior include, but are not limited to: failing to
follow session or safety rules, skating without payment, failing to obey
instructions from Kendall Ice Arena staff and management, throwing objects
of any kind; floor hockey is not allowed in the common areas, demonstrating
unruly behavior; entering the ice surface without skates; engaging in
behavior that endangers the safety of skaters, staff, coaches, management or
other guests; and/or confrontational behaviour with Kendall Ice Arena
employees, coaches, staff, security, volunteers, visiting teams and/or arena
guests. Consequences for guests exhibiting prohibited behavior may include,
but are not limited to: temporary or permanent loss of admission buying privileges, ejection from
the arena, and/or arrest. Kendall Ice Arena reserves the right to enforce
prohibited behaviors based on the interests of public safety, operational or
staffing considerations or any other consideration. Guests are subject to
visual inspection of person, parcels, bags, and clothing capable of
concealing prohibited items. Guests may refuse inspections but management
reserves the right to refuse entry.Vistors or patrons of Kendall Ice Arena
may not sell products or services on the grounds of the arena without the
written approval of Kendall Ice Arena management. Patrons threatening or
harrasing Kendal Ice Arena or staff verbally or through the use of social
media may lose the right to use the arena. Patrons of Kendall Ice Arena may
not conduct skating related businesses, services or programs on the premises
or parking areas around Kendall Ice Arena without written management approval.
Outside Food and Beverage
No outside drinks or food of any kind are to be brought into the arena.
Cup Cakes or Birthday Cake are allowed when a party has been booked through
the Kendall Ice Arena main office.
USE OF THE ARENA - PLEASE READ CAREFULLY
By renting skates you are agreeing as
I am aware that ice skating involves certain
inherent risks, dangers and hazard which can result in serious injury or
death. As such I freely agree to assume and accept any and all known and
unknown risks of injury while skating at the arena or using this equipment.
I further recognize and acknowledge that the risk inherent in the sport of
skating can be greatly reduced by:
Taking lessons, abiding by your responsibility code
and using common sense.
Release and waiver of claims agreement.
- To accept for use
as is, the equipment described in this agreement and to keep it in my
possession at all times.
- To waive any and
all claims that I have or may in the future have against the arena
and/or the rental shop
To release any and all liability for
any loss damage injury or expense that I may suffer or that any
may suffer as a result of my use of the equipment described in
this agreement due to any cause whatsoever including negligence or
breach of contract regarding the design, manufacture, selection,
installation, maintenance or adjustment of the equipment.
consideration of the loan or rental to me of any of the skating equipment, I
hereby agree to submit to binding arbitration any and all claims which I may
have against the arena and/or the rental shop arising from any use of the
listed equipment. The arbitration shall be pursuant to the rules of the
American Arbitration Association. The submission to the
American Arbitration Association shall be unlimited and the arbitration
award may be enforced by ay court of competent judicial jurisdiction. The
arbitrations shall apply the federal rules of evidence to all proceedings.
Arbitration shall be commenced within one year from
the date on which any alleged claim first arose. Further the arbitration
shall be held in the town where the arena is located, unless otherwise
mutually agreed to by all parties. The submission to the American
Arbitration Association shall be unlimited. The arbitration award may be
enforced in any court of competent jurisdiction.
Binding Effective Agreement:
In entering into this agreement I am not relying
upon any oral or written representations, other than what is set forth in
Contact us by Email, Telephone or Snail mail
We take our customer care very seriously. While our aim is to make our
website easy to understand, and navigate we know there are times when you may
need a bit of assistance.
We have provided a number of ways for our Customer Care team to help you:
For Birthday Party, Private Party, Private Ice or Broomball
booking information or assistance:
For all Hockey Information:
For all Figure Skating Information:
For booking a private or semi private skating lesson:
For customer support or assistance:
For Proshop customer support or assistance:
We will respond to you within 24 hours, during regular business hours.
All email correspondence is completely confidential. Kendall Ice Arena
customers may also call our business office to speak with a service representative during regular business hours:
Main Office 305-386-8288
Sunday to Saturday 10:00am to 10:00pm (EST)
Please be aware that our pulblic sessions times vary and patrons shold
reference the public session schedule on our website for times and prices.
We are open seven days a week except for National Holidays.
Send your inquiries to:
- Kendall Ice Arena
- Attention: Main Office
- 10355 Hammocks Blvd.
- Miami, Florida, U.S.A.