Contact Info & Important Rules

There are many ways to contact us!

Arena Rules and Contact Information

 

IMPORTANT ARENA RULES, CUSTOMER RESPONSIBILITY/LIABILTY RULES AND CONTACT INFORMATION

PROHIBITED ITEMS
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: Animals/pets (excluding service animals), balls, cans, bottles, glass, or other beverage containers, silly string, pinatas, gang related paraphenalia, coolers and ice chests, illegal drugs, skateboards, roller blades, unapproved handouts, pamphlets, advertisements, weapons, and any item deemed by management to be dangerous or inappropriate are prohibited.
As a general rule, any items that obstruct the view of other guests or that can be used as projectiles, that interfere with the comfort of other guests or are deemed inappropriate/hazardous by arena staff or security are prohibited. Guests are subject to visual inspection of person, parcels, bags, and clothing capable of concealing prohibited items. Guests may refuse inspections but management reserves the right to refuse entry.


Prohibited Behavior
Examples of prohibited behavior include, but are not limited to: failing to follow session or safety rules, skating without payment, failing to obey instructions from Kendall Ice Arena staff and management, throwing objects of any kind; floor hockey is not allowed in the common areas, demonstrating unruly behavior; entering the ice surface without skates; engaging in behavior that endangers the safety of skaters, staff, coaches, management or other guests; and/or confrontational behaviour with Kendall Ice Arena employees, coaches, staff, security, volunteers, visiting teams and/or arena guests. Consequences for guests exhibiting prohibited behavior may include, but are not limited to: temporary or permanent loss of admission buying privileges, ejection from the arena, and/or arrest. Kendall Ice Arena reserves the right to enforce prohibited behaviors based on the interests of public safety, operational or staffing considerations or any other consideration. Guests are subject to visual inspection of person, parcels, bags, and clothing capable of concealing prohibited items. Guests may refuse inspections but management reserves the right to refuse entry.Vistors or patrons of Kendall Ice Arena may not sell products or services on the grounds of the arena without the written approval of Kendall Ice Arena management. Patrons threatening or harrasing Kendal Ice Arena or staff verbally or through the use of social media may lose the right to use the arena. Patrons of Kendall Ice Arena may not conduct skating related businesses, services or programs on the premises or parking areas around  Kendall Ice Arena without written management approval.


Outside Food and Beverage
No outside drinks or food of any kind are to be brought into the arena.  Cup Cakes or Birthday Cake are allowed when a party has been booked through the Kendall Ice Arena main office.

 

USE OF THE ARENA - PLEASE READ CAREFULLY

By renting skates you are agreeing as follows:

I am aware that ice skating involves certain inherent risks, dangers and hazard which can result in serious injury or death. As such I freely agree to assume and accept any and all known and unknown risks of injury while skating at the arena or using this equipment. I further recognize and acknowledge that the risk inherent in the sport of skating can be greatly reduced by:

Taking lessons, abiding by your responsibility code and using common sense.

 Release and waiver of claims agreement.

  1. To accept for use as is, the equipment described in this agreement and to keep it in my possession at all times.
  2. To waive any and all claims that I have or may in the future have against the arena and/or the rental shop
  3. To release any and all liability for any loss damage injury or expense that I may suffer or that any may suffer as a result of my use of the equipment described in this agreement due to any cause whatsoever including negligence or breach of contract regarding the design, manufacture, selection, installation, maintenance or adjustment of the equipment.

Arbitration

By further consideration of the loan or rental to me of any of the skating equipment, I hereby agree to submit to binding arbitration any and all claims which I may have against the arena and/or the rental shop arising from any use of the listed equipment. The arbitration shall be pursuant to the rules of the American Arbitration Association. The submission to the American Arbitration Association shall be unlimited and the arbitration award may be enforced by ay court of competent judicial jurisdiction. The arbitrations shall apply the federal rules of evidence to all proceedings.

Arbitration shall be commenced within one year from the date on which any alleged claim first arose. Further the arbitration shall be held in the town where the arena is located, unless otherwise mutually agreed to by all parties. The submission to the American Arbitration Association shall be unlimited. The arbitration award may be enforced in any court of competent jurisdiction.

Binding Effective Agreement:

In entering into this agreement I am not relying upon any oral or written representations, other than what is set forth in this agreement.

 

 

 

 

 

Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

Email:

For Birthday Party,  Private Party, Private Ice or Broomball booking  information or assistance:

kiaproshop@hotmail.com

For all Hockey Information:
hockey@kendallicearena.com

For all "Learn to Skate' and Figure Skating Program Information:
skateschool@kendallicearena.com

For booking a private or semi private skating lesson:
skateschool@kendallicearena.com

For customer support or assistance:
info@kendallicearena.com

For Proshop customer support or assistance:
kiaproshop@hotmail.com

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Kendall Ice Arena customers may also call our business office  to speak with a service representative during regular business hours:

Telephone:

Main Office 305-386-8288

Sunday to Saturday   10:00am to 10:00pm (EST) Please be aware that our pulblic sessions times vary and patrons shold reference the public session schedule on our website for times and prices.

We are open seven days a week except for National Holidays.

FAX:

1-305-386-6112

Snail Mail:

Send your inquiries to:

  • Kendall Ice Arena
  • Attention: Main Office
  • 10355 Hammocks Blvd.
  • Miami, Florida, U.S.A.
  • 33196